Efficient Web Self-Service
Experience seamless and efficient payment inquiry navigation through our Web Self-Service solution. When customers receive notifications about specific payment transactions, they can promptly access and review detailed payment information provided by the bank. Our proactive system identifies and presents any missing transaction data to customers, ensuring accuracy and clarity.
Streamlined Micro Journey Channels
With Pega's Micro Journey Channels, we bridge the communication gap between customer interactions across diverse channels and the intricate back-office payment inquiry processes within banks. This seamless connection ensures that customers and banking resources maintain clear, efficient communication and enhanced service quality